Privacy Policy

Welcome to Vexads ("we," "us," "our," or "the Service"). This Privacy Policy explains in detail how we collect, use, store, disclose, and safeguard your personal information when you access or use our website and online services for translating videos into multiple languages. We value your privacy and are committed to maintaining the confidentiality and security of your personal data. This policy outlines the types of information we collect, how that information is used, and the measures we take to protect it.

By using our website or any of our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Service.

1. Information We Collect

We will collect and process the following personal information about you:

• Name
• Email address
• Account credentials
• Payment information
• Videos you upload for processing
• Usage data and preferences

2. How We Collect Your Information

We collect/receive information about you in the following manner:

• When you register for an account or submit personal information
• When you upload videos to our platform
• When you interact with our website and services
• When you make a purchase or subscription
• Through cookies and similar tracking technologies

3. How We Use Your Information

We will use the information that we collect about you for the following purposes:

• To provide and improve our video translation services
• To process your video translation requests and manage your account
• To process payments and manage subscriptions
• To communicate with you about your account and our services
• To send marketing and promotional communications (with your consent)
• To analyze usage patterns and improve our platform

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

4. How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

• Payment processors for transaction processing
• Cloud storage and hosting providers for data storage
• Analytics services to understand usage patterns
• Customer support platforms to assist with inquiries

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

5. Retention Of Your Information

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

6. Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at support@vexads.io. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at support@vexads.io.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

7. Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

8. Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

9. Third Party Links & Use Of Your Information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

10. Grievance / Data Protection Officer

11. Children’s Privacy

Our Services are not directed toward individuals under the age of 13. We do not knowingly collect, use, or store any personal information from children. If we become aware that personal data has been inadvertently collected from a child without verified parental consent, we will promptly take steps to remove that information from our systems. Parents or legal guardians who believe that their child may have provided us with personal information are encouraged to contact us so we can review and delete the data as necessary.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If there are significant changes, we will notify users via email or a prominent notice on the site. The most current version is always posted here.

13. Contact Us

If you have any questions, requests, or concerns about your privacy, reach out at: